FAQ

Here are the answers to the questions we get asked most about Skyler New York, our products, and our service. Can't find what you're looking for? Reach out on our Contact page.

1. Do you ship across the USA?

Yes, we ship to addresses throughout the United States, including residential and business addresses.

2. How long does it take to receive my order?

Orders are processed within 1–3 business days (Monday to Friday) after payment is confirmed. Once shipped, delivery takes 5–7 business days (Monday to Friday), so you can expect your order within 6–10 business days in total.

3. Is shipping free?

Yes, on every order across the USA, with no minimum purchase. The price you see at checkout is the price you pay.

4. How do I choose the right size?

Check the size guide in the product description for detailed measurements. If you're between sizes, we recommend sizing up.

5. Can I exchange for a different size?

Of course. Contact us with your order number and the size you'd like, and we'll check availability and walk you through the exchange.

6. What is your return policy?

You have 30 days from delivery to request a return. Items must be unworn, with tags, in their original packaging. Return shipping costs are paid by the customer, unless the item arrived defective, damaged or incorrect. See our Return & Refund Policy.

7. How long does a refund take?

Once we've received and inspected your return, your refund is processed within 10 business days back to your original payment method.

8. What do I do if I receive a defective item?

Please inspect your order on arrival and contact us right away with your order number and a few photos of the issue. For defective, damaged or incorrect items we cover the cost of return shipping.

9. Is my payment information secure?

Yes. Transactions are handled by certified payment providers over encrypted connections. Your full card details are never stored on our systems.

10. How can I contact customer service?

Email us at info@skyler-newyork.com or call +1 315 540 9044. Customer service is available Monday to Friday from 09:00 to 17:00 (ET) and on weekends from 11:00 to 16:00 (ET). We typically respond within 24 hours.